Regarding Error: Edixxxx cannot communicate with Pro Tools as it is not running in English.

If EdiCue, EdiPrompt or EdiLoad is reporting this error while running Pro Tools 2023.9 or above, the following app versions are required: EdiCue v4.1.2+, EdiPrompt v3.0.2+ or EdiLoad v5.0.6+. See the Download page. License upgrades can be purchased from here.

In addition, if you are running macOS Sonoma (14.x) or above, you need to use Pro Tools 2024.3.1 or above to work around this same error.

Windows users: The EdiLoad v4 and v5 re-conform function is incompatible with Pro Tools 2024.10 and 2024.10.1. Please upgrade to EdiLoad v6 or update Pro Tools to 2025.06.

App Updates

  • EdiCue v5.2.2 (Sep '26)
    • Fixed a bug introduced in v5.2.1 during the addition of the new average length columns to the character list.

    For full details and a video of what's new in EdiCue v5, see this blog post.

    NOTE: EdiCue v5 requires macOS 11 (Big Sur)+, Windows 10 (build 1903)+, Pro Tools 2021.3+, Nuendo 12+.

    Download Mac   Download Win

  • EdiPrompt v3.2.4 (Mar '26)
    • macOS 26 (Tahoe) updates
      • Fixed slider controls displaying incorrect widths on macOS 26.2+
      • Fixed a potential application hang when opening the Settings and PDF Script Import windows

    For full details of what's new in EdiPrompt v3, see this blog post.

    NOTE: EdiPrompt v3.2.3+ requires macOS 11 (Big Sur)+, Pro Tools 2021.3+.

    Download Installer

  • EdiLoad v6.5.2 (Jul '26)
    • Optimised iXML metadata scanning to significantly reduce load times when importing certain Cantar location WAV files.
    • Added support for importing 90 FPS AAF files. EdiLoad automatically converts event locations to 30 FPS while preserving timing accuracy using sample offsets.
    • Fixed the Scene Remap window to correctly support drop-frame timecode projects.
    • Enhanced the Create Scene Change Track window with the option to specify a custom prefix for exported marker names.
    • Improved shooting script import to support scene descriptions with scene numbers displayed on the right-hand side of the page.
    • Tightened WAV Relink matching criteria to prevent incorrect matches with location WAV files that have different durations and no valid timestamps.
    • Fixed the Assembly window timeline frame rate selection to correctly default to the most common frame rate found across all loaded WAV files.

    For full details on what's new in EdiLoad v6.0 see this blog post.

    NOTE: EdiLoad v6 requires macOS 11 (Big Sur)+, Windows 10+ (64-bit build 1903+), Pro Tools 2021.3+, Nuendo 12+.

    Download Mac   Download Win

  • EdiChart v4.3.0 (Aug '25)
    • Development of EdiChart has now ended so EdiChart is now freeware. This update allows you to run EdiChart without a PACE iLok license.

    NOTE: EdiChart v4.3+ requires either macOS 10.14+ or Windows 10+ (64-bit), Pro Tools 2019.5+.

    Download Mac   Download Win

  • EdiMarker v3.1.0 (May '26)
    • New WAV import code to import Sync Points from WAV iXML metadata.
    • Marker Names and Marker Comments can now be edited before export, with support for tab navigation between fields.
    • Added a new token field to the Import Settings window, allowing data from one or more columns, along with additional text, to be combined and assigned to marker names or comments.
    • Fixed a startup crash affecting Intel-based Macs with EdiMarker v3.0.

    NOTE: EdiMarker v3 requires macOS 11 (Big Sur)+, Windows 10+ (64-bit build 1903), Pro Tools 2021.3+.

    Download Mac    Download Win

macOS Tahoe (26.x)

Support

For product support, please read the information below and follow the appropriate link where provided.

• Download the latest version

If you are experiencing a problem or have a query, this may have already been fixed in a recent update. These can be downloaded using the App Updates links on this page or via the main Download page.

• Read the User Guide

View the product user guide directly via the application’s Help menu.

• Watch the Demo Videos

The demo videos for EdiCue, EdiPrompt and EdiLoad contain detailed information on how to use each application and workflow setups.

• Check our FAQ

• For information on PACE iLoks see this page.

 

If none of the above has helped you, or if you have any product feedback, please contact us using the Support Form below. Support requests are answered as quickly as possible, usually within 24 hours.

For EdiLoad Assembly Window Support

Please click the 'Save Support' toolbar button when the edit list and location WAV files are loaded. Enter the details requested and send the zip file created.

 

Support Form

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