Frequently Asked Questions

Sounds In Sync

General

How do I trial your software?

All of our paid applications offer the option to activate a three day trial license when first run. Download and install the required application and click 'Try' when first run. See our iLok page for more information on activating trial licenses and iLoks. To extend a trial, contact us and provide your iLok user ID.

EdiCue

EdiCue

What languages can be cued in Pro Tools for use with EdiCue?

You can cue any LTR (Left To Right) language that can be entered into a Pro Tools clip group. When cueing non-English characters, be sure to export the text file from Pro Tools and import the text file into EdiCue using the UTF-8 text encoding. Search 'Text Encoding' in the EdiCue user guide for more information - available for download from the EdiCue product page.

When I generate MIDI files containing markers, why do the markers appear in the wrong position when I load them into Pro Tools?

This can be caused by one of three reasons:

  • The session start time does not match the start time entered while generating the MIDI file
  • The MIDI Song Start is not positioned at the beginning of the session
  • An incorrect pull-down setting was used while generating the MIDI file. When incorrect, the markers and MIDI commands will drift over time

When I drag-and-drop a Pro Tools session-as-text file onto EdiCue, why do I get a 'Did not find enough data fields to load' error message?

If the session-as-text file came from Pro Tools 10 or above you will need to update to EdiCue version 2.3.0 or later.

When I load a Pro Tools session-as-text file from the file menu, why do I get a 'Could not find all Session Header data required' error message?

If the session-as-text file came from Pro Tools 10 or above you will need to update to EdiCue version 2.3.0 or later.

When I load a Pro Tools session-as-text file, why do I get a 'Number of Tracks found does not match that of Session Header' error message?

If the session-as-text file came from Pro Tools 12.4.0 or above and was created from the selected tracks, you will need to update to EdiCue version 2.7.1 or later.

EdiPrompt

EdiPrompt

Can EdiPrompt overlay streamers, text or prompts using BlackMagic or AJA cards?

No. Visual cues can only be overlayed on screens that are connected to a display port that shows up on the ‘Displays’ pane of the OS X System Preferences. Generally these are built-in Mac or graphics card display ports. The Pro Tools ‘movie’ window is positioned on this display so EdiPrompt can overlay its cues on top.

EdiPrompt is not compatible with video peripherals that stream video directly from Pro Tools. For example: Nitris, Mojo, Blackmagic, AJA, and Canopus.

Why do I get error messages like “Starting Pro Tools - Once ready, Open session and press the Rescan button and try again” when EdiPrompt tries to access my Pro Tools session that is already open?

Check that the version of Pro Tools you are running is compatible with the version of operating system your computer is running. See the Pro Tools Operating System Compatibility Chart page for more information.

Can I run a Neyrinck V-Control Pro when EdiPrompt is connected as a MIDI controller?

Yes. Simply connect EdiPrompt to Pro Tools via virtual, network or hardware ports, and then "piggy-back" V-Control Pro's Ney-Fi app onto EdiPrompt using the HUI MIDI ports. See 'Connecting a HUI Control Surface' in the EdiPrompt user guide for more information. This was tested with EdiPrompt v1.5.0, Pro Tools v9.0.5, V-Control Pro v1.2 and Ney-Fi v1.2.1.

EdiLoad

EdiLoad

When I select 'Expand Tracks' on my EdiLoad conform reference tracks, why doesn't Pro Tools match any of my location WAV files?

First, make sure that the Roll Names in the EDL match the Sound Roll metadata in the location WAV files. See 'Requirements to Conform Audio' in the EdiLoad user guide for more information. Secondly, we have found that sometimes the 'Select Areas to Search' function does not always work. If you have setup the 'Select Areas to Search' window to find you location WAV files, try instead loading all your location WAV files (referenced) into the clip list window.

When I import a session file created by EdiLoad into Pro Tools I get an error. Why does this happen and how do I get around it?

Various errors can occur depending on your version of Pro Tools and whether you are importing the session via the file menu or by drag-and-drop. The problem is caused by the software that Avid supplies to create session files within EdiLoad. When we have access to an update of this software we will be able to fix these issues. In the mean time all sessions created by EdiLoad need to be opened and saved in Pro Tools before they can be imported into a new session.

EdiChart

EdiChart

When I drag-and-drop a Pro Tools session-as-text file onto EdiChart, why do I get a 'File could not be recognized' error message?

If the session-as-text file came from Pro Tools 10 or above you will need to update to EdiChart version 2.7.0 or later.

When I load a Pro Tools session-as-text file from the file menu, why do I get a 'Could not find all Session Header data required' error message?

If the session-as-text file came from Pro Tools 10 or above you will need to update to EdiChart version 2.7.0 or later.

When I load a Pro Tools session-as-text file, why do I get a 'Number of Tracks found does not match that of Session Header' error message?

If the session-as-text file came from Pro Tools 12.4.0 or above and was created from the selected tracks, you will need to update to EdiChart version 3.0.3 or later.

EdiMarker

EdiMarker

Can EdiMarker import or export the comments from Pro Tools markers?

No. At this time we do not have a way to access this data outside of Pro Tools.

Sounds In Sync

PO Box 1218
Baulkham Hills
NSW 1755
Australia