Support

For product support, please read the information below and follow the appropriate link where provided.

• Download the latest version

If you are experiencing a problem or have a query, this may have already been fixed in a recent update. Make sure you are running the latest version of your application. These can be downloaded using the App Updates links on this page or via the main Download page.

• Read the User Guide

View the product user guide directly via the application’s Help menu.

• Watch the Demo Video

The demo videos for EdiCueEdiPrompt and EdiLoad contain detailed information on how to use each application and workflow setups.

• Confirm Pro Tools compatiblity

Check the Pro Tools Operating System Compatibility Chart to make sure your operating system is listed next to the version of Pro Tools being run. We have found some non-compatible installs will fail when one of our applications tries to communicate with Pro Tools, even when Pro Tools seems to function well on its own.

• Check our FAQ

• For information on PACE iLoks see this page.

 

If none of the above has helped you, or if you have any product feedback, please contact us using the Support Form below. Support requests are answered as quickly as possible, usually within 24 hours.

 

Support Form

Sydney:


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Sounds In Sync

PO Box 1218
Baulkham Hills
NSW 1755
Australia