SUPPORT
For product support, please read the information below and follow the appropriate link where provided.
Download the latest version
If you are experiencing a problem or have a query, this may have already been fixed in a recent update. Make sure you have the latest version of each application. These can be downloaded using the App Updates links on the right hand side of this page or via the main Buy/Download page.
Read the User Guide
View the product user guide directly via your application’s Help menu.
Watch the Demo Video
The demo videos for EdiCue and EdiPrompt contain detailed information on how to use each application and workflow setups.
Check our FAQ
For information on PACE iLoks see this page.
If none of the above has helped you, or if you have any product feedback, please contact us using the Support Form below. Support requests are answered as quickly as possible, usually within 24 hours.
SUPPORT FORM
Product Links
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App Updates
Subscribe to App Updates
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EdiCue v2.3.1 free update (Nov '11)
- Engineer forms can now be printed in Time Order
- Preference added to display ADR totals in x.x hours, minutes or hours:minutes
- Comments field of PDFs set to Character ID and form name
- Text Encoding of PT Text files is now checked on load
- Preview window is displayed to set Text Encoding if required
NOTE: This free update is available to EdiCue v2 license (ilok) holders only. To upgrade to v2 launch the Web Store
EdiPrompt v1.6.0 free update (Oct '11)
- Required for compatibility with Pro Tools 10
- New overlay to display the current cue and/or take number
- Added horizontal position control for Record Status
- Extra preference to set delay before an "Auto Cue" is triggered
NOTE: This free update is available to EdiPrompt v1.3+ license (ilok) holders only. To upgrade to an iLok license for free launch the Web Store
EdiMarker v1.2.3 update (Sep '11)
- Fixed bug to enable TC Rate for Feet & Frames files so that a Pull-Down can be set on import
EdiChart v2.7.0 free update (Oct '11)
- Required for compatibility with Pro Tools 10 and OS X Lion
- Now automatically skips and reports clips which have not been exported correctly from Pro Tools
NOTE: This version will only run with EdiChart v2 serial numbers. Click here for more information.
EdiLoad v1.3.0 free update (Apr '10)
- Allow sorting of list by clicking column headers
- Fixed track selection bug while loading FCP EDLs with dissolves
- Load Recent menu added
- Compatibility updates for Windows 7 (32bit)
