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FAQ

EdiCue Logo EdiCue

What languages can be cued in Pro Tools for use with EdiCue?

Now that Pro Tools v9 can export Unicode text files you can cue any language that can be entered into a Pro Tools region group.

When I generate MIDI files containing markers, why do the markers appear in the wrong position when I load them into Pro Tools?

Either the session start time does not match the start time of the MIDI file or the session start time has been changed after it contains audio tracks. If the session start time has been changed to match the MIDI file and it already contains audio tracks, the markers will not load in the correct location. To resolve this, create a new session, set the correct start time and import all tracks from the previous session.

When I drag-and-drop a Pro Tools session-as-text file onto EdiCue, why do I get a 'Did not find enough data fields to load' error message?

If the session-as-text file came from Pro Tools 10 or above you will need to update to EdiCue version 2.3.0 or later.

When I load a Pro Tools session-as-text file from the file menu, why do I get a 'Could not find all Session Header data required' error message?

If the session-as-text file came from Pro Tools 10 or above you will need to update to EdiCue version 2.3.0 or later.

EdiPrompt Logo EdiPrompt

Can EdiPrompt overlay streamers, text or prompts using BlackMagic decklink cards?

Not directly. It can, however, if your decklink card provides the option to ‘extend’ the Apple desktop.

Why do I get error messages like “Starting Pro Tools - Once ready, Open session and press the Rescan button and try again” when EdiPrompt tries to access my Pro Tools session that is already open?

Check that the version of Pro Tools you are running is compatible with the version of operating system your computer is running. See the AVID Compatibility & Upgrade Information page for more information.

Can I run a Neyrinck V-Control Pro when EdiPrompt is connected as a MIDI controller?

Yes. Simply connect EdiPrompt to Pro Tools via virtual, network or hardware ports, and then "piggy-back" V-Control Pro's Ney-Fi app onto EdiPrompt using the HUI MIDI ports. See 'Connecting a HUI Control Surface' in the EdiPrompt user guide for more information. This was tested with EdiPrompt v1.5.0, Pro Tools v9.0.5, V-Control Pro v1.2 and Ney-Fi v1.2.1.

EdiChart Logo EdiChart

Why do I get the error message “Your activation limit has been met” when I try to activate my EdiChart serial number?

Each serial number can only be activated on one computer at a time. Either de-activate your serial number on the computer it is activated on, or contact us via our Support page to reset your number.

Why do I get an error "Serial number found cannot be used for this application" when I start up EdiChart?

If you just upgraded EdiChart to version 2.7.0 or above you will need to update your EdiChart version 1 serial number. Click here for more information.

When I drag-and-drop a Pro Tools session-as-text file onto EdiChart, why do I get a 'File could not be recognized' error message?

If the session-as-text file came from Pro Tools 10 or above you will need to update to EdiChart version 2.7.0 or later.

When I load a Pro Tools session-as-text file from the file menu, why do I get a 'Could not find all Session Header data required' error message?

If the session-as-text file came from Pro Tools 10 or above you will need to update to EdiChart version 2.7.0 or later.

EdiMarker Logo EdiMarker

Can EdiMarker import or export the comments from Pro Tools markers?

No. At this time we do not have a way to access this data outside of Pro Tools.

Updates for Pro Tools 10 and OS X Lion

The following installers have been updated for compatibility with Pro Tools 10 and/or OS X Lion:

Read more...

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Testimonials

  • NCIS Los Angeles - CBS Television

    EdiCue is a game changer for us on NCIS Los Angeles. We have at least three cuts per episode and before I found EdiCue, our ADR was cued using a File…

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  • Worlds Greatest Dad

    I have used EdiCue on every show I have worked on in the past three years. It has completely cut down my preparation time for ADR cue lists, and reall…

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  • Avatar

    EdiChart saved me countless hours on Avatar.  It's a great product. Michael Bauer - Music Editor, Avatar…

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  • NCIS Los Angeles - CBS Television

    EdiLoad is a winner. The list I currently get has somewhat generic FCP reel numbers so I can still do a "selection" of events and change several reels…

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